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Modern Leaders Podcast with Dylan Bourguignon – How COVID is changing all businesses, even in the insurance sector

Dylan Bourguignon is the CEO and founder of so-sure, an insurance company that guarantee a fairer and easier insurance claiming experience.
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Dylan Bourguignon is the CEO and founder of so-sure, an insurance company that guarantees a fairer and easier insurance claiming experience. Here, Dylan tells us how he and his team have thrived in the company’s new working from home set-up.

What measures have you taken personally, to keep your workspace and non-workspace separate?

I am working in our guest bedroom, which I’ve set up as a little office. It’s quite hard as my family are at home and my daughter is very young and doesn’t understand why I’m not spending time with her when we are in the same house!

But I don’t think you can build a business without being incredibly focused, so I’m mostly locked in here – although I get out and see them a couple of times a day. I have these office hours and adapt my personal life to them, which I’ve seen across the team. As in, we’ve got a lot of work to do so we just get it done, but you know we don’t necessarily do it between 9 and 6 or 7 o’clock at night. The team has adapted their life around work in a new way, which is a lot more productive.

How do you work remotely and quickly?

I suppose it starts with the structures we have as a team. We don’t have that many meetings so people tend to just patch in with each other as they need to. We don’t believe in too many meetings as they can lead to reduced productivity. The difficulties arise mostly with communication, I think that’s the key, especially with Teams compared to working in an office — where you can just quickly grab people for five minutes. So I’m probably spending about an additional hour each day communicating with people, but otherwise we’re probably higher than we were before now that everyone has settled in to this new way of life. 

What’s changed your mindset in terms of the importance of office culture?

Don’t get me wrong, if you’re talking about building relationships, that will never be the same as something you do over a video call. So the challenges are around working with organisations and creating new relationships because you can’t have those face-to-face meetings, or that coffee or lunch. But in the longer term, I think there’s even been a mind shift in industries with the most ties into that kind of traditional way of doing things. They are opening their eyes and saying, “wow, we could be saving money, we could be having a better quality of life, and it could potentially be more productive”. So in my mind, it’s a wonderful opportunity that working from home has been forced on people.

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